FAQ
Questions & Answers
Looking for answers? Explore our help section or contact us if you need more support.
How does AccuClaim help my team in the field?
AccuClaim allows your team to document jobs in real time using mobile devices, capturing readings, photos, and notes that sync automatically with your office dashboard.
Can I use AccuClaim without an internet connection?
Yes. AccuClaim’s offline sync feature ensures your field data is saved locally and uploads automatically when you regain connection.
Does AccuClaim integrate with Xactimate?
Absolutely. You can import and export ESX files directly, eliminating manual data transfer and reducing report errors.
How can I schedule a demo or request support?
Simply click “Book Demo” in the top navigation or visit our contact page to get in touch with our team.
What types of restoration jobs does AccuClaim support?
AccuClaim supports water, fire, mold, and biohazard restoration jobs. The platform handles everything from initial lead intake and inspection through documentation, estimation, and final payment — regardless of job type, size, or complexity. Whether you’re managing a single-room water loss or a multi-day fire restoration, AccuClaim adapts to your workflow.
Is there a mobile app for field technicians?
Yes. AccuClaim has native mobile apps for both iOS and Android, designed specifically for technicians working in the field. The mobile app includes photo and video capture, voice-to-text notes, moisture and equipment logging, and offline functionality. It’s built for how techs actually work — fast, hands-free, and reliable even without internet.
Can multiple team members work on the same job?
Absolutely. AccuClaim is built for teams. Field techs, project managers, estimators, and office staff can all access and update job information in real time. Everyone sees the same data, so there’s no confusion about job status, missing documentation, or outdated information. Role-based permissions let you control who can view and edit what.
Is my data secure?
Yes. AccuClaim uses industry-standard encryption for data in transit and at rest. Your job data, photos, documents, and customer information are stored on secure cloud infrastructure with automatic backups. We follow best practices for data security and privacy, so you can trust that your business information is protected.
How long does it take to get my team set up?
Most teams are capturing their first job within a day of being implemented. AccuClaim is designed to be intuitive, so technicians can start using the mobile app with minimal training. We provide onboarding support to help you configure your account, import existing data if needed, and get your team comfortable with the platform. Larger organizations may take a few days for full rollout, but there’s no lengthy implementation process.
