Privacy Policy | AccuClaim

AccuClaim Privacy Policy

Effective Date: January 1, 2026

Independent Restoration Services Holdings LLC (“Company,” “we,” “our,” or “us”) operates the AccuClaim platform, including the AccuClaim website, mobile application, and related services (collectively, the “App”).

These policies apply to the AccuClaim platform, including the AccuClaim website, mobile application, and related services.

This Privacy Policy explains how we collect, use, store, and protect information when you use the App.

AccuClaim is a business-to-business application intended solely for restoration professionals operating within the United States.

1. Information We Collect

Personal & Account Information

Name
Email address
Phone number
Company name
Account credentials

Job & Operational Data

Job addresses and property information
Photos, videos, floor plans, annotations
Voice-to-text documentation
Notes, reports, and claim-related data

Technical & Usage Data

Device type and operating system
App usage activity and interaction logs
IP address
Crash reports and performance diagnostics

Location Data

GPS or job-site-based location data used for operational and documentation purposes

Offline Data

Data captured while offline that syncs once connectivity is restored

2. How Information Is Collected

Information is collected:

When accounts are created and configured by administrators
When users enter or upload data within the App
When media, documentation, or job information is captured
Automatically through app analytics and monitoring tools
When offline data syncs to our systems

3. How We Use Your Information

We use collected information to:

Provide and operate AccuClaim functionality
Generate and manage claim documentation
Support scheduling, collaboration, and reporting
Improve performance, features, and user experience
Monitor security, prevent misuse, and troubleshoot issues
Communicate operational or service-related updates
Comply with legal and contractual obligations

Aggregated and De-Identified Data

We may create and use aggregated and de-identified data derived from information collected through the App. This aggregated data does not identify you, your organization, or any individual user.

Aggregated data may be used to analyze performance trends, improve our services, develop benchmarks, and generate industry insights across all Intelligent Restoration clients.

Aggregated data may be retained and used after account termination and may be shared externally, provided it does not contain Personal Information or identify any client.

4. Data Sharing & Third Parties

We do not sell personal data.

Information may be shared with trusted third parties solely to operate the App, including:

Cloud infrastructure and storage providers (e.g., Microsoft Azure)
Analytics and performance monitoring services
Email and notification service providers
Crash and error logging tools
Payment processors (when enabled in the future)
Legal or regulatory authorities, when required by law

All third parties are contractually required to safeguard data.

5. User Rights & Data Requests

Users have the right to:

Request access to their personal data
Request correction of inaccurate data
Request account deactivation and data deletion
Withdraw consent where applicable

Account deactivation and deletion requests must be submitted to:
support@accuclaim.app

Accounts are deactivated upon verified request, and associated data is deleted or anonymized unless retention is legally required.

6. Data Retention

We retain data only as long as necessary to:

Provide services to our clients
Meet legal, contractual, or operational requirements

Once an account is deactivated, data is securely removed according to our retention policies.

7. Data Security

We implement administrative, technical, and organizational safeguards designed to protect data. While we take security seriously, no system can be guaranteed to be completely secure.

8. Children’s Privacy

AccuClaim is not intended for individuals under 18. We do not knowingly collect data from minors.

9. HIPAA Disclaimer

AccuClaim is not designed to store or process HIPAA-covered data. Users are responsible for ensuring compliance with applicable laws when entering information into the App.